Diamant Jewellery undertakes to send any product within 24 hours of receiving the order so that it can be delivered within 48 to 72 hours after placing the order, provided that these are consecutive working days, as the delivery company does not work at weekends. We also have a faster delivery option that can be chosen during the payment process and that would serve the order within 24 hours as long as it is placed before 1:00 noon.
These provisions may not apply to items that require customisation or ordering (e.g. wedding rings), when they need to be engraved or in certain cases that are not foreseen in advance. In any case the client will be duly informed of the case so that he can go ahead with the purchase or desist from it.
Any event of force majeure (such as an accident, an administrative decision, a transport strike) that delays or prevents correct delivery will mean the extinction of the obligations of Joyería Diamant, without compensation for the customer. In these circumstances, the customer will be completely and automatically released from his obligations concerning his order. Diamant Jewellery will inform the customer by any appropriate means and on the day that the event takes place so that the customer may freely cancel their orders by replying by post or e-mail once the event has been notified. If delivery times are not met for reasons beyond the control of Diamant Jewellery, the company will not be held responsible for such failures.
In the case of shipments that must pass through customs, Diamant Jewellery is not responsible for any possible retentions, which are the responsibility of the customer.
It is essential that the address details are correct, as if the delivery cannot be made due to inaccuracy, the customer will be responsible for the cost of returning the goods.
The cost of shipping is shown in the shopping cart before placing the order.
* As a general rule, orders on the peninsula and the Balearic Islands take between 48 and 72 hours to reach their destination, and the customer may choose the 24-hour delivery option (to receive it the following day as long as the order is placed before 1pm).
*For orders in Europe the estimated delivery time will be 4 or 5 days and 7 to 10 days for the rest of the world.
*Shipping costs will not be applied to orders over 100 euros and under 2 kilos within the borders of Spain in the peninsula and the Balearic Islands.